Welcome to Flower Delivery Stockwell. This document sets forth the Terms and Conditions (“Terms”) under which you may use our website to order flower delivery services online in Stockwell and the surrounding areas. By making a purchase with Flower Delivery Stockwell, you confirm your agreement to these Terms. Please read them thoroughly before placing your order. These Terms only apply to individuals or businesses purchasing flower arrangements or related products through our e-commerce platform for delivery in Stockwell or its neighbouring locations.
Customers may browse our range of flower arrangements, bouquet options, and gifts through our website. To place an order, simply add your preferred products to the basket, proceed to the secure checkout, and follow the on-screen instructions. You will be prompted to provide delivery information, recipient details, and any specific delivery or floral preferences before confirming your purchase.
By submitting an order, you offer to purchase the selected floral products subject to these Terms. Once we receive your order, you will be sent an order confirmation detailing the items selected, the delivery address, and an estimated delivery time. Order confirmations are issued electronically via the website or sent to you through your chosen contact method. Please ensure all personal and delivery details are correct; Flower Delivery Stockwell cannot accept responsibility for losses or delays caused by incorrect information.
Order acceptance and fulfilment are subject to the availability of the chosen flowers and delivery to the specified address in Stockwell or the surrounding area. In circumstances where a particular flower or arrangement becomes unavailable, we reserve the right to substitute with a similar product of equal or greater value. We will always attempt to notify you using the contact information provided at checkout.
Flower Delivery Stockwell accepts a range of secure payment methods, including credit and debit cards. Payment is required in full at the time of order placement. Your order will not be processed or dispatched until payment has been received and cleared by our payment provider.
All prices displayed on our website are expressed in GBP (£) and are inclusive of applicable UK taxes, unless otherwise stated. Delivery fees will be clearly communicated during the checkout process. You will receive a payment acknowledgment as part of the order confirmation process.
We employ reputable payment processors to safeguard your financial information. However, Flower Delivery Stockwell will not be responsible for the actions of third-party payment providers or any delay in payment processing that prevents timely dispatch or delivery.
If you wish to cancel or amend your flower delivery order, please contact us as soon as possible after placing the order. While we will do our best to accommodate amendments or cancellations, most flower orders are prepared and dispatched promptly to ensure maximum freshness and quality. For this reason, requests for cancellation or change may not be fulfilled if the order has already been prepared or dispatched.
If your cancellation request is received before preparation or dispatch, we will issue a full refund to your original payment method. For any orders cancelled after dispatch or preparation, we reserve the right to retain the full order amount or make a partial deduction to compensate for costs already incurred. Substitution or rescheduling may be possible in certain cases, at our discretion.
We are unable to accept returns of perishable goods such as flowers unless the products are found to be damaged or not as described upon delivery. In the event of a problem with your order, please contact us within 24 hours of delivery to discuss your concerns and possible remedies. Our team is committed to ensuring customer satisfaction across Stockwell and the surrounding areas.
Flower Delivery Stockwell will arrange for your order to be delivered to the address provided at checkout on your chosen delivery date, subject to availability and our delivery schedule. Whilst we make every effort to ensure on-time delivery, delays can occur due to factors beyond our control (including but not limited to adverse weather, traffic disruptions, or third-party courier delays). In such cases, we will notify you as soon as we become aware of the issue.
It is your responsibility to ensure the recipient or an authorised person is present at the delivery address to accept the flowers. If nobody is available, we may leave the flowers with a neighbour or in a safe place, as per your instructions, or attempt redelivery. We are not liable for any loss or deterioration of the flowers after delivery is made in accordance with your instructions.
Our delivery area covers Stockwell and surrounding locations. Orders for delivery to areas outside of our standard delivery range may not be accepted or may incur extra fees, which will be communicated during the order process.
We pride ourselves on providing the highest quality flowers and arrangements. Due to the seasonal nature of flowers and factors such as supply fluctuations, we sometimes need to substitute specific blooms or packaging. Any substitution will be made with products of equal or greater value and in keeping with the style and colour theme of your original order. By placing an order with Flower Delivery Stockwell, you agree to accept substitutions when necessary.
Should you receive items that are not of satisfactory quality or which differ significantly from your order, please inform us within 24 hours of receipt. We will work with you to address the issue, which may include replacement, repair, or a partial/full refund as appropriate.
To the fullest extent permitted by UK law, Flower Delivery Stockwell’s liability for any claim arising out of or connected to your order (including non-delivery, late delivery, incorrect, or damaged products) will be limited to the price paid for the relevant order. We are not liable for consequential, indirect, or special losses, including any loss of profits, goodwill, or reputation, even if advised of the possibility of such damages.
We do not exclude liability for death or personal injury caused by our negligence or for any other liability that cannot by law be excluded or restricted. Flower Delivery Stockwell will not be liable for any failure to deliver products due to circumstances beyond our reasonable control, such as natural disasters, fire, flood, severe weather, acts of terrorism, strikes, delivery delays, or supplier or courier failures.
All customers must provide accurate, complete, and up-to-date information when placing an order. Failure to do so may result in delays, non-delivery, or the loss of your order. You agree not to use our site for any unlawful purposes or in a way that might damage our reputation, operations, or the experience of other customers.
Flower Delivery Stockwell reserves the right to suspend or cancel orders or access to our website if misuse or fraudulent activity is suspected. In addition, customers must ensure that recipients of our products are not allergic or sensitive to flowers, pollen, or any materials included in our arrangements. We accept no liability for adverse reactions unless we are proven to have acted negligently.
All content, images, text, and design features displayed on our website remain the property of Flower Delivery Stockwell or our suppliers. You are permitted to use this material solely for the purpose of evaluating, ordering, and reviewing our products. Any unauthorised use, copying, or distribution of our intellectual property is strictly prohibited.
Flower Delivery Stockwell reserves the right to amend or update these Terms at any time to reflect company policy changes, changes in the law, or enhancements to our service. Any amendments will be posted on our website with immediate effect. You are encouraged to review the Terms regularly before making a purchase, as your continued use of our service constitutes your acceptance of any revised Terms.
These Terms and any disputes or claims arising out of or in connection with your order, delivery, or use of our website will be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings shall be brought exclusively in the courts of England and Wales.
Should you require further clarification regarding these Terms or wish to raise a complaint or concern about your order, please refer to the contact options provided at checkout or within your order confirmation. Our customer services team is dedicated to assisting customers in Stockwell and the wider area, and we aim to resolve all issues promptly and amicably.
These Terms & Conditions apply to all customers ordering flower delivery online for dispatch within Stockwell and the surrounding neighbourhoods. By proceeding with your purchase, you confirm your acceptance of these Terms irrespective of specific delivery postcode within our covered region.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Stockwell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Stockwell.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
