Our Returns, Refunds & Complaints Policy
Fresh Flowers Guarantee in Stockwell
At Flower Delivery Stockwell, we take pride in being a trusted local florist serving households and businesses across Stockwell and the surrounding areas. We understand that our customers rely on us to deliver vibrant, fresh flowers for every special occasion. That’s why we offer our Fresh Flowers Guarantee with every bouquet and arrangement, ensuring you always receive blossoms at their best.
Our Freshness Window
We guarantee that all flowers delivered by Flower Delivery Stockwell are fresh on arrival and designed to last. Typically, our arrangements will stay fresh and beautiful for a minimum of five days from the date of delivery when properly cared for. To get the most from your flowers, be sure to follow the care instructions provided with each delivery.
Damaged-on-Arrival Policy
Though every bouquet is handled with care, we understand that sometimes issues can occur in transit. If your flowers arrive damaged or not up to the high standards you expect from Flower Delivery Stockwell, please notify us as soon as possible after delivery. To assist us in resolving these matters quickly, we may request photographs of the damaged or wilted flowers.
Reports of damaged-on-arrival flowers should be made within 24 hours of receiving your order. This enables us to determine the cause and rectify the situation promptly, ensuring future deliveries meet our standards and your expectations.
Refund & Replacement Options
We’re committed to your satisfaction. If your flowers arrive in poor condition or do not meet our freshness standards, we offer the following solutions:
- Replacement: We will deliver a replacement bouquet at no extra cost as quickly as possible to the original address.
- Refund: If you would prefer, we can issue a full or partial refund depending on the nature of the issue. The refund will be processed via your original payment method within 3–5 working days.
To ensure a smooth process, please provide proof of your order and, if possible, photographs of the flowers received.
Complaints Process
Your feedback is very important to us and helps us improve our service. If you have a complaint about your order, our staff, or any aspect of your experience with Flower Delivery Stockwell, please contact us directly. Our team will acknowledge your complaint and aim to resolve it within two working days. We always strive to provide a satisfactory solution for our valued Stockwell customers.
Your Peace of Mind, Our Priority
As your local Stockwell florist, Flower Delivery Stockwell is dedicated to bringing fresh, beautiful flowers to homes and businesses nearby. Our returns, refunds, and complaints policies are designed to put your peace of mind first, so you can order with confidence every time.
